Frequently Asked Questions
Everything you need to know about bringing Birch Robot home decor into your space.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package ships.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging and unused condition. Please note that custom-made furniture or personalized decor items are final sale.
Are your materials sustainably sourced?
Yes, at Birch Robot, we prioritize eco-friendly manufacturing. Our wood products are FSC-certified, and we use recycled materials for our packaging whenever possible.
Do you offer international shipping?
We currently ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How do I care for my Birch Robot furniture?
We recommend dusting regularly with a soft, dry cloth. For deeper cleaning, use a slightly damp cloth with mild soap. Avoid harsh chemicals or abrasive cleaners to preserve the finish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.